Frequently Asked Questions - Jean-Leigh Photography LLC

1. What is Turnaround Time?

Q: What is the standard turnaround time for photo sessions?

A: The turnaround time varies depending on the project type. For normal sessions, expect your photos to be ready in 2-3 weeks. Larger projects, such as weddings, may take a bit longer, typically around 6-8 weeks. Rest assured, we prioritize delivering high-quality work within a reasonable timeframe.

2. I Feel Awkward in Front of the Camera...?

Q: I'm camera-shy. Can you help me feel more comfortable during the photo session?

A: Absolutely! We understand that being in front of the camera can be intimidating. We have years of experience in posing and creating a relaxed atmosphere. We often use prompts to capture natural moments, ensuring that by the end of the session, you'll be excited to see the beautiful memories we've created together.

3. How Do I Book?

Q: What is the booking process, and how can I secure a session with Jean-Leigh Photography?

A: Booking is easy! For weddings, fill out our contact form with as much information as possible. You'll receive an interactive brochure allowing you to choose the package that suits you best. If not, we'll get back to you promptly to discuss the details. For regular sessions, simply use our booking link on the website to secure your spot.

4. Will You Give Me the Raw Photos or Unedited Versions?

Q: Can I receive the raw or unedited versions of my photos?

A: Unfortunately, we cannot provide raw or unedited photos. Our commitment is to deliver the highest quality work that aligns with our branding. We work diligently to ensure your photos are ready for printing and sharing. This approach guarantees that you always receive top-notch images that meet our quality standards.

5. How Does Payment & Bookings Work?

Q: What is the payment process, and how are bookings handled?

A: We use a secure CRM software called Honeybooks for all transactions, contracts, and communication. Everything will be managed through Honeybooks via email and your personalized client portal. Please note that we do not accept payment via check, cash, or Venmo to maintain a secure and reliable process for both parties involved.

6. Are You Insured?

Q: Are you insured?

A: Absolutely. Many wedding venues require photographers to be fully insured, and we meet that requirement. We have no problem providing documentation as needed. Your peace of mind is important to us, and our commitment to professionalism extends to being fully insured for your protection and ours.

7. Videography Services

Q: Do you offer videography services?

A: Yes, we love capturing both photo and video for your wedding. As a family team of three, we work seamlessly together. We even offer discounts on combo packages to ensure we work with our videographer whenever possible. While we believe our videographer is special, we also work well with other videographers. The choice is yours!

8. Drone Photography or Videography

Q: Do you offer drone photography or videography?

A: Yes, weather permitting, we offer drone services to all our wedding clients who book video with us. However, there may be limitations such as flying restrictions in certain areas, venue policies, and adverse weather conditions that could prevent us from providing this service. While we don't promise, we always do our best to include it in your special day.

9. Image Loss Prevention

Q: How do you prevent the loss of images?

A: We take the safety of your images very seriously. All our cameras have dual-slot card readers, recording data simultaneously to back it up immediately on the day of your session or wedding. Once we return home, we back up the images again on our local hard drive and in the cloud, ensuring multiple layers of protection for your precious memories.